How-to guides

Add your channels

You need a playlist from your IPTV provider: an M3U link, an M3U file or Xtream login details (server, username and password). We do not sell or provide channels or playlists.

1. Open the SmartTV Club app on your TV. It shows your TV ID and a QR code.
2. Scan the QR code with your phone, or open Upload Channels on a phone or computer and type the TV ID.
3. Paste the link, choose the file or enter the Xtream details, and send it.
4. The TV picks the playlist up by itself in about a minute.

Refresh or change your playlist

• Your provider added or changed channels: open Refresh playlist and send the playlist again, with the same link or login.
• Your provider gave you a new link or new login details: send them on Upload Channels.

If the TV still shows the old channels after a minute, restart the app:

• LG / Samsung: Open Settings in the SmartTV Club app. Press red on the remote (Restart).
• Android TV: Open Settings in the app. Select Restart App.
• Apple TV: Open Settings in the app. Select Restart Application.
• Roku: Open Settings in the app. Select Restart Application.

The playlist does not upload

1. Check the TV ID: type it exactly as the app on your TV shows it.
2. Copy the link or the Xtream details again from your provider’s message. One wrong character is enough to fail.
3. Open the M3U link in a browser on a computer. If no file downloads or the page shows an error, the link no longer works: ask your provider for a new one.
4. If it still fails, your provider’s server may not answer our upload service, or may block it. Ask your provider to check it, or ask for another server address, or for an M3U link instead of Xtream details.

Channels do not play, stop or keep buffering

The app plays the streams from your provider’s servers, so most playback problems come from the provider’s side.

1. Check with your provider that your subscription to their service is active.
2. Refresh the playlist with the latest link from your provider (Refresh or change your playlist).
3. Restart the TV and the router, and check that other apps on the TV play video smoothly.
4. If only some channels fail, those streams are down at the provider: ask your provider about them.

The same playlist plays in another app but not in ours? Write to us with your TV ID and the names of the channels. An advert inside a channel is part of the provider’s video: the app cannot remove it.

Channels work only in another country

Some channels are blocked outside the country they are made for.

• The app cannot send video through a proxy, and LG and Samsung TVs have no VPN apps.
• A VPN set up on your home router, with an exit in a country where the channels work, may help. It covers every device at home. We cannot promise that it works.
• Some providers block channels by their own rules, not by country. Ask your provider whether the channels are limited to some countries.

The app cannot connect

Some internet providers block our servers. Switching your TV to a public DNS server fixes it in most cases: Change your DNS to 1.1.1.1.

I paid my IPTV provider. Why does the app ask me to pay?

Your payment to the provider is for the channels. The SmartTV Club licence is for the app itself and is bought separately.

1. The app is free to try. After the trial, a licence keeps it working on your TV.
2. To buy it, scan the QR code on the subscription screen of the app: the payment page opens for your TV. The price depends on your country.
3. After paying, close the app on the TV and open it again.

Did your provider tell you the app is included? Then ask them for the licence.

I subscribed on my phone, but the TV still asks to pay

A subscription bought in the SmartTV Club phone app belongs to your account (your email address). The TV gets it once it is signed in to the same account.

1. Open Settings in the app on the TV and choose Sign In / Sign Up.
2. Sign in with the same email address you use in the phone app.
3. Close the app on the TV and open it again.

Paid with a store account that is signed in to another email? Open the phone app with the email your TVs use, go to the Premium screen and choose Restore purchases.

The TV asks for a PIN on channels

A PIN on channels comes from parental control set on this site, or from your provider’s playlist. A forgotten PIN cannot be recovered, but you can reset it.

1. Upload your playlist again on Upload Channels with your TV ID. This removes every PIN set on this site.
2. Restart the app on the TV.
3. To lock only some groups, set a new PIN on those groups in Parental control.

Still asks for a PIN after a new upload? Then the PIN comes from your provider’s playlist: ask your provider.

Remove a TV from your account

1. Open Settings in the app on that TV.
2. Choose Sign Out (your email is shown next to it) and confirm with OK.
3. The app restarts and the TV is no longer linked to your account.