Connection blocked

Change your DNS to 1.1.1.1

Some internet providers block our servers. Switching your device to a free public DNS server fixes it in most cases. It takes a minute, and you can switch back at any time.

Use these DNS servers

Primary DNS
1.1.1.1
Secondary DNS
8.8.8.8

Where a device asks for only one server, enter 1.1.1.1.

LG

  1. Open Settings → All Settings → Network. On newer TVs: Settings → All Settings → General → Network.
  2. Select Wi-Fi Connection → Advanced Wi-Fi Settings (or Wired Connection (Ethernet) if the TV is on a cable).
  3. Select Edit and untick Set Automatically.
  4. Enter 1.1.1.1 in DNS Server and select Connect.

Samsung

  1. Open Settings → General → Network. On 2024 and newer TVs: Settings → All Settings → Connection → Network.
  2. Select Network Status, wait for the check to finish, then select IP Settings.
  3. Set DNS Setting to Enter manually.
  4. Enter 1.1.1.1 in DNS Server and select OK.

Android TV / Google TV

  1. Open Settings → Network & Internet and select your Wi-Fi network.
  2. Open IP settings and choose Static.
  3. The TV fills in its IP address, gateway and prefix length: keep them and confirm each one.
  4. Enter 1.1.1.1 as DNS 1 and 8.8.8.8 as DNS 2.

If the TV loses its connection later, for example with a new router, set IP settings back to DHCP.

Fire TV

  1. Open Settings → My Fire TV → About → Network and write down the IP address and the gateway.
  2. Go to Settings → Network, move to your Wi-Fi network, press ☰ on the remote and choose Forget this Network.
  3. Select the network again, enter its password and choose Advanced.
  4. Enter the IP address and gateway you wrote down, 24 as the prefix length, 1.1.1.1 as the DNS and 8.8.8.8 as the second DNS, then select Connect.

Apple TV

  1. Open Settings → Network → Wi-Fi and select your network.
  2. Select Configure DNS and choose Manual.
  3. Enter 1.1.1.1 and select Done.

Roku

Roku TVs and players have no DNS setting. There are two ways around it:

  1. Change the DNS on your router (Home router). This fixes every device in your home at once.
  2. Or turn on the hotspot on your phone and connect the Roku to it: Settings → Network → Set up connection → Wireless. Mobile data usually uses a different DNS.

iPhone / iPad

  1. Open Settings → Wi-Fi and tap ⓘ next to your Wi-Fi network.
  2. Tap Configure DNS, choose Manual, delete the servers listed and use Add Server to add 1.1.1.1 and 8.8.8.8.
  3. Tap Save.

This changes only this Wi-Fi network. On mobile data, the free 1.1.1.1 app by Cloudflare from the App Store does the same.

Android phone

  1. Open Settings → Network & internet → Private DNS. On Samsung phones: Settings → Connections → More connection settings → Private DNS.
  2. Choose Private DNS provider hostname and enter one.one.one.one.
  3. Tap Save. It works on Wi-Fi and on mobile data.

Private DNS takes a name, not a number: enter one.one.one.one (or dns.google), not 1.1.1.1.

Home router

  1. On a phone or computer connected to the router, open 192.168.0.1 or 192.168.1.1 in the browser. The address and the password are often on a sticker on the router.
  2. Find the DNS settings. They are usually under Internet, WAN or LAN / DHCP.
  3. Set the primary DNS to 1.1.1.1 and the secondary DNS to 8.8.8.8, then save.
  4. Restart the router, then the TV.

Every router's menus are different. If you cannot find the setting, look in the router's manual or on its maker's website.

Then open the app again

Close the app on the TV and open it again. If it still cannot connect, turn the TV off and on.

Still blocked?

Some providers block our servers by address, not only by DNS. Write to us with your TV ID and we will help.

Contact support

Menu names can differ a little between models and software versions.